Quick answer
A technician connects to your computer through encrypted software, only with your explicit approval for each session — you can end the connection whenever you want.
The idea of someone “getting into” your computer remotely sounds risky at first glance — but how it actually works includes multiple layers of control.
How it works
Specialized remote-access software is used, with end-to-end encryption. The connection only starts once you give the technician a unique code — no access is possible without your action.
You stay in control
You see everything the technician does on your screen live, and you can end the connection instantly with one click at any time. No access remains active once the session ends.
- End-to-end encrypted connection
- Your approval required for every session
- You can end it instantly, at any time