Quick answer
For customers with active coverage, connection usually happens within minutes of reporting the issue — far faster than waiting for an on-site visit.
One of the biggest advantages of remote support is speed — there’s no travel time to wait for.
The process
You get in touch (phone or email), briefly describe the issue, and the technician sends you a link/code to start the secure connection. The whole process usually takes just a few minutes.
What affects the timing
Speed mainly depends on technician availability at the moment you call — customers with an active monthly plan get priority over one-off requests.
- Usually a few minutes from first contact
- No travel, no waiting for a visit
- Active monthly coverage = higher priority